The best time to seek IT advice.

The best time to seek IT advice.

Maintenance - Unplanned
Three particular issues, amongst others that came up last week, made me think about the best time to seek IT advice: A PC tablet was protected from the WannaCrypt ransomware, Windows update on a laptop PC was fixed, and Permission issues were resolved for a Windows Security error, x80070005. Because these issues were not routine I found out about them while talking with clients. The owners of the Window devices were experiencing issues that they could not fix and led them to wonder what was happening. (more…)
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How we survived Windows 10 updates

How we survived Windows 10 updates

Maintenance - Unplanned
It seems like a generation ago when I upgraded my first laptop to Windows 10. It was initially not easy, but now I am finding it more easy to recommend upgrading machines than leaving them with earlier versions of Windows. At the time upgrading was free and with the right version of Windows kept all personal files and data, https://www.microsoft.com/en-US/windows/windows-10-specifications#reqs. However, it is highly recommended to back-up in case something goes wrong. (more…)
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RNP002673A5A8F3 and other suspect emails

RNP002673A5A8F3 and other suspect emails

Maintenance - Unplanned, Research
Today four emails were received by four different email accounts with the subject "RNP002673A5A8F3" and sender "network.scanner@senderDomain.com.au"#. This was not normal and something was obviously phishy about it, so I thought I would investigate further. [Since writing the original post, a similar email has been spreading from "DocuCentre-V C6675 T2" with the subject of "Scan Data from FX-D6DBE1"] To check the file, I used two tools that you might find handy to use. Message Options## in Outlook, and the Google subsidiary VirusTotal## website. (more…)
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4 ways to find lost data without using a backup

4 ways to find lost data without using a backup

Maintenance - Unplanned, Planning
Over the years I recovered information from computers where the data was thought to have been lost and was not backed up. This happened when: a client's email program one day showed only some of their emails changes to a program were lost overnight before a presentation documents in a client's My Documents folder disappeared and a computer would not start up. Each scenario required a different way to get data back. In this article find out the four ways the lost data was found and what could be done to reduce the risk of the same thing happening again. (more…)
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