The best time to seek IT advice.

The best time to seek IT advice.

Maintenance - Unplanned
Three particular issues, amongst others that came up last week, made me think about the best time to seek IT advice: A PC tablet was protected from the WannaCrypt ransomware, Windows update on a laptop PC was fixed, and Permission issues were resolved for a Windows Security error, x80070005. Because these issues were not routine I found out about them while talking with clients. The owners of the Window devices were experiencing issues that they could not fix and led them to wonder what was happening. (more…)
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How we survived Windows 10 updates

How we survived Windows 10 updates

Maintenance - Unplanned
It seems like a generation ago when I upgraded my first laptop to Windows 10. It was initially not easy, but now I am finding it more easy to recommend upgrading machines than leaving them with earlier versions of Windows. At the time upgrading was free and with the right version of Windows kept all personal files and data, https://www.microsoft.com/en-US/windows/windows-10-specifications#reqs. However, it is highly recommended to back-up in case something goes wrong. (more…)
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RNP002673A5A8F3 and other suspect emails

RNP002673A5A8F3 and other suspect emails

Maintenance - Unplanned, Research
Today four emails were received by four different email accounts with the subject "RNP002673A5A8F3" and sender "network.scanner@senderDomain.com.au"#. This was not normal and something was obviously phishy about it, so I thought I would investigate further. [Since writing the original post, a similar email has been spreading from "DocuCentre-V C6675 T2" with the subject of "Scan Data from FX-D6DBE1"] To check the file, I used two tools that you might find handy to use. Message Options## in Outlook, and the Google subsidiary VirusTotal## website. (more…)
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Software self-audit for Australian businesses: more than child’s play

Software self-audit for Australian businesses: more than child’s play

Maintenance - Planned
Recently, I was shown a Microsoft letter requesting a company carry out an internal software audit. Searching for details, the letter appeared to be a resource made available to Microsoft Licensing Experts. Martin Thompson had dissected the letter in the past to highlight the benefits of controlling software license costs and obligations for those involved. (more…)
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The value of routinely checking disk space

The value of routinely checking disk space

Maintenance - Planned
On the morning I started writing this post, I went to buy new tyres to replace the ones that were nearly worn to the tread-wear indicator. Tyres with tread higher than the built-in indicators meet local legal requirements, helps the car stop over shorter distances than cars with worn tyres and avoids tyre damage potentially caused through wear and tear. This post looks at how checking tyre tread is analogous to checking disk space, why doing so is useful and how routinely checking disk space can be one way to keep your computer running optimally during its lifetime. (more…)
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5 glaringly obvious actions you should do with computer equipment when you return from holidays

5 glaringly obvious actions you should do with computer equipment when you return from holidays

Planning
During the festive season, families can share joyful times together, for example, relaxing at home, visiting extended family and friends, attending church, going to watch movies and enjoying a Christmas meal together. Yet, in this day and age when businesses open most days during the Christmas - New Year period, some may struggle to balance their time between family and work. So, ideas to help manage technology and ease the transition between work and holidays and back to work again seems worthwhile sharing. In this article, we look at working smarter with technology in order to get more time to relax with family during the Christmas - New Year break. (more…)
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4 ways to find lost data without using a backup

4 ways to find lost data without using a backup

Maintenance - Unplanned, Planning
Over the years I recovered information from computers where the data was thought to have been lost and was not backed up. This happened when: a client's email program one day showed only some of their emails changes to a program were lost overnight before a presentation documents in a client's My Documents folder disappeared and a computer would not start up. Each scenario required a different way to get data back. In this article find out the four ways the lost data was found and what could be done to reduce the risk of the same thing happening again. (more…)
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